Refund, Returns and Cancellation Policies:
Items purchased from Aura are eligible for a full refund or exchange, if received within 14 days of purchase. Orders are subject to return at the customer's expense. Just contact firstname.lastname@example.org to request a return shipping label. Aura will not reimburse shipping charges chosen by the customer at checkout. Sale items are considered a final sale and are not returnable under these conditions, though can be eligible for exchange or store credit under certain circumstances. Returns and/or exchanges are processed only during normal operating hours Monday through Friday in the order they are received. Processing of returns/exchanges does not occur on weekends.
Items must be unused, unaltered, undamaged, and with all original tags attached. For exchanges or store credit, we will accept items received up to 30 days after purchase.
Keeping Your Items in Returnable Condition
Please try your best to maintain items in pristine condition so that we may accept your return and it may be resold to other customers.
Damaged Items: If you receive an item that is damaged, please contact our customer service immediately.
Consumable Products: We do not accept returns on consumable products that have been used, including foodstuffs, fire starters, and other disposable products.
How to Send Back Your Return or Exchange (US Orders)
All domestic orders can be returned at the customer's expense. To ship an item back to Aura, please send a return request email@example.com with the reason for your return. Then simply pack your item and invoice back into the shipping box. To mail your package, you can:
a) Schedule a free pickup with your regular carrier. (Your carrier will usually take your package even if you haven't scheduled a pickup).
b) Or you can simply drop your package in an appropriate drop box, for smaller packages that fit.
c) Or you can drop your package off at your carrier.
Please indicate on your invoice whether you are exchanging or returning the item. For exchanges, please indicate the desired model/size/item when you contact us. We also recommend placing your exchange on hold with customer service so it does not sell out while we await your package. Just call us or shoot us an email with your order number and the item/size/model you would like on hold.
Please note, we do our best to re-use our shipping boxes on exchanges as often as possible in order to reduce waste. Please try to keep the boxes in shippable condition, thanks!
Address exchanges & returns to:
Aura Outdoor Products
120 Point Judith Road
Narragansett, RI 02882